Working Paper
Quality of care
The quality of care provided by health systems contributes towards efforts to reach sustainable development goal 3 on health and wellbeing. There is growing evidence that the impact of health interventions is undermined by poor quality of care in...
Journal Article
Improving health-care quality in resource-poor settings
Improvements in health-care quality can contribute to healthier populations. However, many global and national health strategies are not sufficiently considering the issues of measuring and improving health-care quality in lowresource settings. The...
Journal Article
Assessing the quality of primary care in Haiti
Objective To develop a composite measure of primary care quality and apply it to Haiti’s primary care system. Methods Using the Primary Health Care Performance Initiative’s framework, we defined four domains of primary care service delivery: (i)...
Journal Article
Evaluation of a social franchising and telemedicine programme and the care provided for childhood diarrhoea and pneumonia, Bihar, India
Objective To evaluate the impact on the quality of the care provided for childhood diarrhoea and pneumonia in Bihar, India, of a large-scale, social franchising and telemedicine programme – the World Health Partners’ Sky Program. Methods We...
Journal Article
Nurse-led HIV services and quality of care at health facilities in Kenya, 2014–2016
Objective To develop a novel measure to characterize human immunodeficiency virus (HIV) programme quality at health facilities in Kenya and explore its associations with patient- and facility-level characteristics. Methods We developed a composite...
Journal Article
Understanding and measuring quality of care
Existing definitions and measurement approaches of quality of health care often fail to address the complexities involved in understanding quality of care. It is perceptions of quality, rather than clinical indicators of quality, that drive service...
Journal Article
Implementation research to improve quality of maternal and newborn health care, Malawi
Objective To evaluate the impact of a performance-based financing scheme on maternal and neonatal health service quality in Malawi. Methods We conducted a non-randomized controlled before and after study to evaluate the effects of district- and...
Journal Article
Observations of infection prevention and control practices in primary health care, Kenya
Objective To assess compliance with infection prevention and control practices in primary health care in Kenya. Methods We used an observational, patient-tracking tool to assess compliance with infection prevention and control practices by 1680...
Journal Article
Improving water, sanitation and hygiene in health-care facilities, Liberia
Problem The lack of proper water and sanitation infrastructures and poor hygiene practices in health-care facilities reduces facilities’ preparedness and response to disease outbreaks and decreases the communities’ trust in the health services...
Journal Special Issue
Measuring quality of care
The United Nations sustainable development goal (SDG) 3 seeks “to ensure healthy lives and promote well-being for all and at all ages”. To build healthcare systems that were able to progress towards the millennium development goals, many countries...